Privacy Notice

Deep Zoom Cabs

Effective Date: 24/11/24

Introduction

At Deep Zoom Cabs, we prioritize your privacy. This Privacy Notice outlines how we collect, use, and safeguard your personal information when you use our services through our call center, website dzcabs.co.uk, mobile app, or any other communication channels.

By accessing or using our services, you agree to the terms outlined in this Privacy Notice. If you disagree, please refrain from using our services. We may revise this Privacy Notice from time to time, so please review it periodically.

What Personal Data We Collect

We may collect the following personal information:

• Booking Details: Name, phone number, email address, pickup and destination addresses, booking time and date, and payment information.
• App Data: GPS and location data, app usage statistics, and error reports.
• Feedback: Feedback forms and driver ratings provided voluntarily.
• Other Information: In-car CCTV images for safety, IP addresses for website visits, and lost property or complaint details.

How We Use Your Information

Your personal information is used for the following purposes:

• Providing transportation services and managing bookings.
• Enhancing our app and website functionality.
• Ensuring passenger and driver safety.
• Processing payments securely.
• Improving service quality through feedback.

Sharing Your Data

We may share your data with trusted third parties, including:

• Partner companies providing transportation services.
• Payment processors and IT service providers.
• Law enforcement or regulatory authorities when required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request data deletion under specific circumstances.
• Object to data processing or request data portability.

Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights, contact us at:

Deep Zoom Cabs
Address: 27 Belton Street, Nottingham, England, NG7 6FY
Phone: +44 115 841 1893 Email: support@dzcabs.co.uk

We are committed to protecting your data and appreciate your trust in us.